Kapsys SmartVision Lite Guia do Utilizador descarregar pdf (Página 91)

SmartVision & SmartVision LITE – User Guide (Rev. 2.5 – version SW 1454) 91

Troubleshooting

Prior to contacting the Customer service, please read the recommendations below:

- For optimal performance of your device, we recommend that you switch it off

from time to time.

- It is recommended to fully charge ( ) the battery for improved operation.

And carry out the following checks:

My mobile phone will not switch on / I get a black screen:

- Press the "On Off" key until the screen comes on.

- Check the battery charge level.

- Check the battery contacts, remove and reinstall your battery, then switch your

telephone back on.

My screen is difficult to read:

- Clean your screen.

- Adjust screen brightness to your environment lighting conditions (quick setting

from the notification panel).

My mobile phone switches off by itself:

- Press the "On Off" key to bring it back on.

- Check the battery charge level.

My mobile phone has a low level of autonomy:

- Make sure you respected the full charge timing (minimum 4 hours).

- To increase the battery life, you can disable Wi-Fi, Bluetooth and GPS

functions if you do not need them (quick setting from the notification panel).

My mobile phone will not charge properly:

- Make sure that your battery is not completely discharged.

- Make sure charging is carried out under normal conditions (0°C +40°C)

- Check that the battery is inserted. It must be inserted before plugging in the

charger.

- Make sure you are using the battery and charger provided by KAPSYS.

- When abroad, check that the electrical current is compatible.

My mobile phone will not connect to a network:

- Try connecting from another location.

- Verify the network coverage with your telephone service provider.

- Make sure the airplane mode is disabled.

- Check with your telephone service provider that your SIM card is valid.

- Try connecting at a later time if the network is overloaded.

- Remove and re-install the SIM card.

The voice interface will not operate:

- If you are in speech-to-text mode, check your data connection (Wi-Fi, 3G).

- Incorrect use of the keyword or voice command (refer to page 25).

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Kapsys SmartVision Lite Guia do Utilizador Página 91