Kapsys SmartVision Lite Guia do Utilizador descarregar pdf (Página 78)

SmartVision & SmartVision LITE – User Guide (Rev. 2.5 – version SW 1454) 78

Assistance

This feature enables you to get support from a third party via a private and secured

VPN based server, which will have temporary access to your smartphone and assist

you in setting up your SmartVision.

Request of assistance

From the home screen, click on "Favorites" , then on "Assistance" .

Enter the third party’s phone number to send him/her a SMS or E-mail address.

Click on "Request assistance" to send an assistance request message that contains

your handset’s connection information.

Remote access to SmartVision

Once the message has been sent, connection is established with the support person.

Upon receiving the message, the support person will download a remote control

software (VNC type) to a pc in order to be able to enter the details (server address

and password) received in the SMS or Email.

Please note: to find out more about VNC compatible applications, please visit our

websitewww.kapsys.com, under Support, and SmartVision by KAPSYS.

The support person will take control of your smartphone via the pc keyboard and

mouse:

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Kapsys SmartVision Lite Guia do Utilizador Página 78